Project MUSCLE Status

Overview: As of Friday, March 15th, all existing Lync 2011 customers have been migrated to the new Skype for Business solution. Customer impact was minimal (just a client restart) and customers have already expressed their delight about the support for the Mac client and other new features like the VOIP connection for dial-in and dial out.

Overview: The latest Project MUSCLE Impact Document goes over the ongoing and upcoming changes in detail, including Key Service Improvements, Platform Upgrade, Portfolio Expansion, and Improving Operational Support. Download it here: Impact Document 15/03/2017

Overview: On the new ODIN platform we have implemented this week a new and improved invoicing template. This new template takes care of a much heard complaint of our partners. The new template creates a cover page that summarizes all the actions and creates a appendix that has details grouped by customer and subscription. Also new is the inclusion of the domain name in the invoice details as this is a reference for many resellers.

Overview: With the arrival of new hardware for our Luxembourgish platform in the beginning of the week we have been able to start the deployment of the Luxembourgisch node of the new NG Hosting Cluster. We will setup and deploy a total of three clusters (Luxembourg, Netherlands and Germany) but in the first step customers will be migrated to the new Luxembourgish NG platform. The expectation is that setup should be finalised in the next two weeks.

Overview: The migration of Lync 2011 to Skype for Business has started this week and will be finalized next week if all goes well. LuxCloud itself is the first to migrate to this new platform and we will start using the dial-in and out functionality available on the new platform. The migration will be seamless for customers and does not require user interaction.

Overview: The ODIN Provisioning platform used for the Office 365 subscriptions, will be upgraded in the night from Saturday 18:00 to Sunday 06:00 on the 5th of March. There is no expected downtime of the cloud services but the provisioning platform including API will have intermittent  downtime. This has no impact on users of other services.

Overview: This week the Exchange 2016 provisioning has been finalized and is currently being tested for both the Luxembourg platform as the Dutch platform.

Overview: Today the last customer has been migrated of the old Microsoft CRM platform which concludes the migration of this service.

Overview: This week we migrated our first partner successfully to the new platform. The partner migrated customers from Exchange 2010 to Office 365 Enterprise, to utilize several security features available in Office 365. This shows that the migration can bring new revenue opportunities as this partner increased his turnover by 820%

Overview: During our constant conversations with partners in regards to the migration we have found that our Luxembourgish base of customers has a high demand for an Exchange solution in Luxembourg. In order to facilitate this we have decided to add a Luxembourgish node to the new Exchange platform and offer Geographic Redundancy between the two locations. Unfortunately this has had an impact on our migration planning which has been pushed to start the second week of February.

Overview: In preparation for the migration of the OX platform we are updating the current platform to the latest version, 7.8.3. For more information about new features check out the following page.

Overview: Today we reached the first important milestone of connecting a partner to the new ODIN platform and provisioning an Office 365 account. This means all the basic components are now ready to start the migration.

Overview: On Friday the 16th of December LuxCloud successfully updated it’s platform to ODIN Service Automation version 6.0.9. This is a necessary step in the eventual target of OSA 7 that we are planning to reach next month if all goes well.

Overview: The new Hosted Exchange environment is going to be Exchange 2016, the latest and newest release from Microsoft. In the following document you can read about the new features and also importantly some things that will be deprecated.

Overview: The project page for MUSCLE is ready and will be communicated this week to all partners as the main central hub for information.

Overview: This week we are contacting LuxCloud partners to inform them of the new partnership and beginning the technical integration between the LuxCloud and Perrit provisioning platforms.

The upgrade and migration will take place from December 2016 to April 2017. However not everything will be handled at the same time. Our aim is to migrate partner by partner so that we can focus together with the partner on the migration in a specific timeslot so that all products and customer of a sales partner will be migrated at the same time.

This can vary from product to product naturally. We are working on documentation describing in detail the impact and what you or the customer would need to do. We aim at a little as possible impact but this is however not always possible in which case we will clearly explain and work with you to make the communication as easy as possible.