Support-as-a-Service

Premium customer support to meet the needs of your business

Support-as-a-Service from LuxCloud allows you to focus on your core business, while building your own Cloud Service Broker Company. Whether you need round-the-clock premium level 2 partner support or temporary dedicated first-level support while starting up, we can provide you with the right solution.

Offer your customers the best service and differentiate your business from the competition by offering quick resolution times and 24/7 support.

Choose from three support plans to find the best fit for your business.

Support-as-a-Service from LuxCloud

LuxCloud offers a one-stop shop for white label cloud business applications. Get a discount of 20% off the Suggested Retail Prices and start to resell cloud services today!

Key Features

Start-up efficiently

Accelerate your start-up phase by offering your customers first and second level support from day one.

Meet customer expectations

Offer the premium support requested by larger businesses without the need to invest in new hires.

Priority escalation

Escalate level 2 support issues with a premium resolution target.

Get branded support

Get an optional branded support hotline and dedicated support queue with ticket triage.

Offer round-the-clock support

Get high levels of customer satisfaction and differentiate your service offer with 24/7/365 support.

Multilingual support

Choose from multiple European languages to provide first and second-level support that fits the language preferences of your customers.

Support Packages

Standard
Included with Partner Programs

  • 9:00-17:00 CET Mon-Fri
  • Level 2 support
  • English
  • Normal ticket SLA
  • Email ticket support
  • Phone support
  • LuxCloud emergency hotline
  • Free setup
  • Additional support €95/hr
  • Priority escalation
  • Monthly reporting
  • Premium Microsoft escalation

Premium
€595/month

  • 8:00-20:00 CET Mon-Fri (except holidays)
  • Level 2 support
  • English/Dutch, other languages extra
  • Premium ticket SLA
  • Email ticket support
  • Dedicated support number
  • LuxCloud emergency hotline
  • Setup fee €900
  • Optional branded first-level support
  • Priority escalation
  • Monthly reporting
  • Premium Microsoft escalation 

Premium 24/7
€995/month

  • 24/7, 365 days a year
  • Level 2 support
  • English and Dutch, other languages extra
  • Premium 24/7 ticket SLA
  • Email ticket support
  • Dedicated support number
  • LuxCloud emergency hotline
  • Setup fee €900
  • Optional branded first-level support
  • Priority escalation
  • Monthly reporting
  • Premium Microsoft escalation (1/month)

Additional Information

Learn more about the benefits, features, support packages and ticket SLA options in the product sheet.

Download the Support-as-a-Service product sheet

The scope and limitation of support provided for each product type (hosted or externally hosted) are outlined in the Scope of Support datasheet.

Download Scope of Support-as-a-Service datasheet.

Frequently Asked Questions

For general Frequently Asked Questions about LuxCloud and our services, please click here.

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