OX Webmail

The maximum allowed number of recipients for Qmail is 25.
This means that any email sent via Qmail will allow a combined total of 25 recepients (To: CC: BCC) per e-mail sent.
Please note that we also have in place a throttling policy that is as follows:
Max Throttling per Minute = 25
Max Throttling per Hour = 500
Max Throttling per Day = 1000
These limitations cannot be changed, to prevent the risk of detection of spamming and being blacklisted.

The maximum mail size incoming and outgoing allowed in Open-Xchange is 50MB.

• Go to Settings tile on your phone. Select email+accounts, then add an account.
• Choose Advanced Setup option
• Enter your Email Address and the Password
• Click on Next and choose Internet Email option
• Fill-in account details:

- Account name
- Your name
- Incoming email server – imap.{yourdomainname}.com
- Account type – IMAP4
- Username (your Email address)
- Password
- Outgoing email server –smtp.{yourdomainname}.com

• Make sure that “Outgoing server requires authentication” option is checked.
• Click on Sign in
• A new tile will be created on your home screen with the name of the mail account

• Go to Settings tile on your phone. Select Accounts, then Add Account.
• Click on Email
• Enter your Username (your Email address) and Password
• Click on Manual Setup, then IMAP
• Fill-in the following fields:

- Email Address
- Username (your Email address)
- Password
- IMAP server – imap.{yourdomainname}.com
- Security Type – TLS (Accept all certificates)
- Port – 143

• Click on Next
• Fill-in the following fields:

- SMTP server – smtp.{yourdomainname}.com
- Security Type – None
- Port – 587
- Require sign-in – checked
- Username (your Email address)
- Password

• Click on Next. Choose your preferred account options. Next and Done.
• You can now access your mailbox via Email tile on your phone.

In order to setup your OX mailbox on iPhone, please:

• Go to Settings tile on your iPhone. Select Mail, Contacts, Calendars
• Click on Add Account. Select option other from the list, then Add Mail Account
• Fill-in the required information:

- Choose a Name for your OX mail
- Enter your OX Email address
- Enter your Password
- Choose Description for your mail account
- Click on Next

• Fill-in the required information under IMAP page. Some of it is already pre-filled.
• Under Incoming Mail Server section input the:

- Host Name – imap.{yourdomainname} (so if your customers are logging into myname.cloud4pro.com the hostname will be imap.myname.cloud4pro.com)
- User Name – your email address
- Password – your password

• Under Outgoing Mail Server section input the:

- Host Name – smtp.{yourdomainname} (so if your customers are logging into myname.cloud4pro.com the hostname will be smtp.myname.cloud4pro.com)
- User Name – your email address
- Password – your password

Note: Even the “Optional” fields have to be filled-in.

• Click on Next, then Save.
• You can now access your mailbox via Mail tile on your iPhone.

If you want to add a new profile for your mailbox, go to:

• Control Panel on your machine
• Choose Mail option from the list and click on Show Profiles
• Click on Add, enter your Profile Name and click on OK

If you want to add mailbox to an already existing Outlook profile, go to:

• Your Outlook client
• Click on File tab and Add Account

IMAP configuration

• Choose “Manual setup or additional server types” option
• Select POP or IMAP
• Fill-in the required information:

Your Name
Email Address
Account Type – POP3
Incoming mail server – pop3.yourcloudbrand.com
Outgoing mail server – smtp.yourcloudbrand.com
User Name (your email address)
Password

• Click on More Settings and go to Outgoing Server tab.
• Make sure “My outgoing server (SMTP) requires authentication” option is selected.
• Go to Advanced tab and fill-in the following details:
• Check "This server requires an encrypted connection (SSL)"
• IMAP - port 995
• SMTP - port 587

•  Click on OK, then Next.
• Please click on Continue, if you receive any certificate notifications.
• Close the pop-up window and click on Finish.

NOTE: This configuration is for the normal Open-Xchange product. If you use OXaaS, please check the configuration settings here.

If you want to add a new profile for your mailbox, go to:

• Control Panel on your machine
• Choose Mail option from the list and click on Show Profiles
• Click on Add, enter your Profile Name and click on OK

If you want to add mailbox to an already existing Outlook profile, go to:

• Your Outlook client
• Click on File tab and Add Account

IMAP configuration

• Choose “Manual setup or additional server types” option
• Select POP or IMAP
• Fill-in the required information:

Your Name
Email Address
Account Type – IMAP
Incoming mail server –  mail.luxcloud.net
Outgoing mail server – mail.luxcloud.net
User Name (your email address)
Password

• Click on More Settings and go to Outgoing Server tab.
• Make sure “My outgoing server (SMTP) requires authentication” option is selected.
• Go to Advanced tab and fill-in the following details:
• IMAP - port 143, connection TLS
• SMTP - port 587, connection None

•  Click on OK, then Next.
• Please click on Continue, if you receive any certificate notifications.
• Close the pop-up window and click on Finish.

NOTE: This configuration is for the normal Open-Xchange product. If you use OXaaS, please check the configuration settings here.

Gmail and other free email providers have increased their security measures to prevent unauthorised access to your email. Unfortunately this also means that it is more difficult to use alternative mail clients. To setup your Gmail account inside Open-Xchange you therefore need to perform some additional steps:

1. First check your password by logging directly into Gmail
2. If that works go to https://accounts.google.com/b/0/DisplayUnlockCaptcha and \"Allow access to your Google account\"
3. Try to add the account again in OX and switch back to Gmail. You should have received a warning email from Gmail with the ominous text \"Someone has your password\".
4. Check if it was a sign-in attempt from Berlin and click on \"Yes, that was me\"
5. Wait for a couple of minutes and try again to add the Gmail account in Open-Xchange

If it still does not work try to manually configure the account with the details below:

• Incoming Mail (IMAP) Server - Requires SSL
  • imap.googlemail.com (instead of the standard imap.gmail.com)
  • Port: 993
  • Requires SSL:Yes
• Outgoing Mail (SMTP) Server - Requires TLS
  • smtp.gmail.com
  • Port: 465 or 587
  • Requires SSL: Yes
  • Requires authentication: Yes
  • Use same settings as incoming mail server
• Full Name or Display Name: [your name]
• Account Name or User Name: your full Gmail address (username@gmail.com). Google Apps users, please enter username@your_domain.com
• Email address: your full Gmail address (username@gmail.com) Google Apps users, please enter username@your_domain.com
• Password: your Gmail password

End users for Open-Xchange App Suite and Open-Xchange Webmail (hosted by LuxCloud) can login via: https://ox.luxcloud.net/appsuite/