Frequently Asked Questions

  • How to cancel a domain registration?

    12 Jan 2015
    admin
    866
    0

    How to cancel a domain registration?

    Cancellation of a domain registration is made by placing a cancellation order for the domain registration subscription in question.

    This will initiate the cancellation with the registrar of the domain.

    Confirmation of the cancellation to the domain administrative contact and the registrar will be provided by the register organisation. If implemented, the domain name will be placed in quarantine for a period of time and during which it can be reactivated (redeemed). If not, the domain will be immediately available for re-registration.

    Continue Reading
  • How does the domain privacy work?

    12 Jan 2015
    admin
    984
    0

    How does the domain privacy work?

    Every time you register a domain name, your name, address and phone number are entered into a public database that can be viewed and used by anyone. This exposes your personal information to spammers, telemarketers and other undesired third parties.There is a way to protect your personal information. Domain Privacy service allows you to retain your domain name without having to expose your personal information to the public.

    Benefits of domain privacy

    Keep your anonymity and retain legal ownership of your domains.
    Protect against the risk of identity theft and domain hijacking.
    Minimise junk mail, spam and scams by using a proxy email address.
    No more annoying marketing phone calls when you use a proxy phone number.
    Avoid non-compliance and domain deletion by using our approved and regulated domain privacy.

    Search the FAQs

    Use the form below to search the FAQs


    How does a customer transfer a domain away from a registrar used by LuxCloud?

    How does the domain privacy work?

    How to cancel a domain registration?

    Can you help me with a domain name transfer?

    How do I get an authorization code to transfer my domain name to you?

    Continue Reading
  • Can I create a ‘catchall’ mailbox?

    12 Jan 2015
    Joost Pisters
    1124
    0

    Can I create a 'catchall' mailbox for Exchange 2013?

    No, this is not possible as the function is not supported by the Parallels Automation platform. Besides this technical limitation 'catchall' setups are loved by spammers as they can alternate e-mail addresses to use in order to reach you and do not need to know an exact address.

    Search the FAQs

    Use the form below to search the FAQs


    Why should I choose LuxCloud to resell cloud services from?

    Why am I unable to login to my reseller control panel? (both for Partner Portal and the platform)

    How do I sign up with LuxCloud?

    Why do I start with a free Trial Program when I sign up with LuxCloud?

    Where do I find product sheets?

    Where do I find the LuxCloud Partner Portal?

    I want to add my cloud software to the LuxCloud CloudStore

    Where can I find partner testimonials?

    Where can I find more information about LuxCloud?

    What languages does LuxCloud support?

    What's the difference between the LuxCloud Store and Your CloudStore?

    Where can I find technical specifications on your cloud products?

    I am getting email messages with Synchronization Logs. How can I solve this?

    Hello

    How does the MailArchiving service work?

    How can I monitorize the status on the health of the LuxCloud platform and services?

    Where can I check the planned maintenance actions or incidents reports?

    I am having issues with one of the services you are providing

    What cloud services does LuxCloud offer?

    What is the difference between a "cloud service broker" and a "cloud service broker enabler"?

    Continue Reading
  • What is the maximum mail size allowed in Open-Xchange (Qmail)?

    12 Jan 2015
    admin
    1979
    0

    What is the maximum mail size allowed in Open-Xchange (Qmail)?

    The maximum mail size incoming and outgoing allowed in Open-Xchange is 50MB.

    Search the FAQs

    Use the form below to search the FAQs


    Displaying 1 - 20 of 2212

    How do I setup Outlook for Exchange 2013?

    How can I create an alias e-mail address in Hosted Exchange?

    How can I upload my e-mail history to the Hosted Exchange account using Outlook ost/pst files?

    What are the standard ports for IMAP?

    Can I create a 'catchall' mailbox for Exchange 2013?

    How can I set up autodiscover to work with an externally hosted domain?

    What can I do if the autodiscovery does not work?

    What is autodiscovery?

    What is the difference between MAPI, POP And IMAP?

    How can I test the autodiscovery settings?

    Email Folders missing on Android - Sync with MS Exchange Server

    What is the maximum allowed number of devices to connect to Hosted Exchange account?

    Can I remotely wipe my mobile phone using Outlook Web Access (OWA)?

    Does LuxCloud offer mailbox migration services?

    I am getting email messages with Synchronization Logs. How can I solve this?

    How do I provision Hosted Exchange 2013?

    What are the sending limits for Exchange 2013?

    How to configure Exchange mailbox on Outlook Client via IMAP?

    How can I use the Exchange (2010) SMTP for sending mail?

    Displaying 1 - 20 of 2212
    Continue Reading
  • What is the maximum allowed number of recipients in Open-Xchange (Qmail)?

    12 Jan 2015
    admin
    1990
    0

    What is the maximum allowed number of recipients in Open-Xchange (Qmail)?

    The maximum allowed number of recipients for Qmail is 25.
    This means that any email sent via Qmail will allow a combined total of 25 recepients (To: CC: BCC) per e-mail sent.
    Please note that we also have in place a throttling policy that is as follows:
    Max Throttling per Minute = 25
    Max Throttling per Hour = 500
    Max Throttling per Day = 1000
    These limitations cannot be changed, to prevent the risk of detection of spamming and being blacklisted.

    Search the FAQs

    Use the form below to search the FAQs


    Displaying 1 - 20 of 2212

    How do I setup Outlook for Exchange 2013?

    How can I create an alias e-mail address in Hosted Exchange?

    How can I upload my e-mail history to the Hosted Exchange account using Outlook ost/pst files?

    What are the standard ports for IMAP?

    Can I create a 'catchall' mailbox for Exchange 2013?

    How can I set up autodiscover to work with an externally hosted domain?

    What can I do if the autodiscovery does not work?

    What is autodiscovery?

    What is the difference between MAPI, POP And IMAP?

    How can I test the autodiscovery settings?

    Email Folders missing on Android - Sync with MS Exchange Server

    What is the maximum allowed number of devices to connect to Hosted Exchange account?

    Can I remotely wipe my mobile phone using Outlook Web Access (OWA)?

    Does LuxCloud offer mailbox migration services?

    I am getting email messages with Synchronization Logs. How can I solve this?

    How do I provision Hosted Exchange 2013?

    What are the sending limits for Exchange 2013?

    How to configure Exchange mailbox on Outlook Client via IMAP?

    How can I use the Exchange (2010) SMTP for sending mail?

    Displaying 1 - 20 of 2212
    Continue Reading
  • Where can I embed ECWID?

    12 Jan 2015
    admin
    869
    0

    Where can I embed ECWID?

    Ecwid can be integrated into any site, blog, or social page. Or in several places at the same time: Ecwid is a wonderful solution to open various selling channels for your business.

    Facebook, Joomla, WordPress.org, Wix, etc – these are most popular platforms or site-builders who offer in-built plugins for Ecwid. You will find setup instruction for many site platforms in our help center.
    If you have a custom web site, you can embed Ecwid there as well. It is possible to add Ecwid to any site that allows adding/embedding HTML/JavaScript code.

    Search the FAQs

    Use the form below to search the FAQs

    in

    What is the meaning of “Credit Hold” and “Administrative Hold” with reference to Customer accounts?

    Can I move a subscription from one account to another?

    What's a content management system (CMS)?

    Where can I check if my service is down?

    What can I do when sometimes Outlook is not sending emails but keep them stuck in Outbox?

    What can I do if we can't send any mails because our domain are blacklisted?

    Where can I check correct SPF record and other DNS records when domain is hosted with LuxCloud? 

    We disabled MailArchiving but emails are being transferred again and it is still accessible by webmail. What am I doing wrong?

    If I sign up as a partner starting with Self-service program, can I upgrade to a Full-service program later?

    Is it possible for a yearly subscription to change the billing date to a period from January till December?

    Continue Reading
  • What’s a content management system (CMS)?

    12 Jan 2015
    admin
    788
    0

    What's a content management system (CMS)?

    A content management system is software that keeps track of every piece of content on your Web site, much like your local public library keeps track of books and stores them. Content can be simple text, photos, music, video, documents, or just about anything you can think of. A major advantage of using a CMS is that it requires almost no technical skill or knowledge to manage. The CMS manages all your content, so you don't have too.

    Search the FAQs

    Use the form below to search the FAQs

    in

    What is the meaning of “Credit Hold” and “Administrative Hold” with reference to Customer accounts?

    Can I move a subscription from one account to another?

    What's a content management system (CMS)?

    Where can I check if my service is down?

    What can I do when sometimes Outlook is not sending emails but keep them stuck in Outbox?

    What can I do if we can't send any mails because our domain are blacklisted?

    Where can I check correct SPF record and other DNS records when domain is hosted with LuxCloud? 

    We disabled MailArchiving but emails are being transferred again and it is still accessible by webmail. What am I doing wrong?

    If I sign up as a partner starting with Self-service program, can I upgrade to a Full-service program later?

    Is it possible for a yearly subscription to change the billing date to a period from January till December?

    Continue Reading
  • What are some real world examples of what Joomla! can do?

    12 Jan 2015
    admin
    1134
    0

    What are some real world examples of what Joomla! can do?

    Joomla is used all over the world to power Web sites of all shapes and sizes. For example:

    • Corporate Web sites or portals
    • Corporate intranets and extranets
    • Online magazines, newspapers, and publications
    • E-commerce and online reservations
    • Government applications
    • Small business Web sites
    • Non-profit and organizational Web sites
    • Community-based portals
    • School and church Web sites
    • Personal or family homepages

    Search the FAQs

    Use the form below to search the FAQs


    What are some real world examples of what Joomla! can do?

    How can I be sure there will be Joomla! support in the future?

    My customer's Joomla website is hacked/compromised/used for sending email, what do I do?

    Continue Reading
  • How can I be sure there will be Joomla! support in the future?

    12 Jan 2015
    admin
    4015
    0

    How can I be sure there will be Joomla! support in the future?

    Joomla is the most popular open source CMS currently available as evidenced by a vibrant and growing community of friendly users and talented developers. Joomla's roots go back to 2000 and, with over 600,000 community users and contributors, the future looks bright for the award-winning Joomla Project.

    Search the FAQs

    Use the form below to search the FAQs


    What are some real world examples of what Joomla! can do?

    How can I be sure there will be Joomla! support in the future?

    My customer's Joomla website is hacked/compromised/used for sending email, what do I do?

    Continue Reading
  • How to cancel a domain registration?

    12 Jan 2015
    admin
    866
    0

    How to cancel a domain registration?

    Cancellation of a domain registration is made by placing a cancellation order for the domain registration subscription in question.

    This will initiate the cancellation with the registrar of the domain.

    Confirmation of the cancellation to the domain administrative contact and the registrar will be provided by the register organisation. If implemented, the domain name will be placed in quarantine for a period of time and during which it can be reactivated (redeemed). If not, the domain will be immediately available for re-registration.

    Continue Reading
  • How does the domain privacy work?

    12 Jan 2015
    admin
    984
    0

    How does the domain privacy work?

    Every time you register a domain name, your name, address and phone number are entered into a public database that can be viewed and used by anyone. This exposes your personal information to spammers, telemarketers and other undesired third parties.There is a way to protect your personal information. Domain Privacy service allows you to retain your domain name without having to expose your personal information to the public.

    Benefits of domain privacy

    Keep your anonymity and retain legal ownership of your domains.
    Protect against the risk of identity theft and domain hijacking.
    Minimise junk mail, spam and scams by using a proxy email address.
    No more annoying marketing phone calls when you use a proxy phone number.
    Avoid non-compliance and domain deletion by using our approved and regulated domain privacy.

    Search the FAQs

    Use the form below to search the FAQs


    How does a customer transfer a domain away from a registrar used by LuxCloud?

    How does the domain privacy work?

    How to cancel a domain registration?

    Can you help me with a domain name transfer?

    How do I get an authorization code to transfer my domain name to you?

    Continue Reading
  • Can I create a ‘catchall’ mailbox?

    12 Jan 2015
    Joost Pisters
    1124
    0

    Can I create a 'catchall' mailbox for Exchange 2013?

    No, this is not possible as the function is not supported by the Parallels Automation platform. Besides this technical limitation 'catchall' setups are loved by spammers as they can alternate e-mail addresses to use in order to reach you and do not need to know an exact address.

    Search the FAQs

    Use the form below to search the FAQs


    Why should I choose LuxCloud to resell cloud services from?

    Why am I unable to login to my reseller control panel? (both for Partner Portal and the platform)

    How do I sign up with LuxCloud?

    Why do I start with a free Trial Program when I sign up with LuxCloud?

    Where do I find product sheets?

    Where do I find the LuxCloud Partner Portal?

    I want to add my cloud software to the LuxCloud CloudStore

    Where can I find partner testimonials?

    Where can I find more information about LuxCloud?

    What languages does LuxCloud support?

    What's the difference between the LuxCloud Store and Your CloudStore?

    Where can I find technical specifications on your cloud products?

    I am getting email messages with Synchronization Logs. How can I solve this?

    Hello

    How does the MailArchiving service work?

    How can I monitorize the status on the health of the LuxCloud platform and services?

    Where can I check the planned maintenance actions or incidents reports?

    I am having issues with one of the services you are providing

    What cloud services does LuxCloud offer?

    What is the difference between a "cloud service broker" and a "cloud service broker enabler"?

    Continue Reading
  • What is the maximum mail size allowed in Open-Xchange (Qmail)?

    12 Jan 2015
    admin
    1979
    0

    What is the maximum mail size allowed in Open-Xchange (Qmail)?

    The maximum mail size incoming and outgoing allowed in Open-Xchange is 50MB.

    Search the FAQs

    Use the form below to search the FAQs


    Displaying 1 - 20 of 2212

    How do I setup Outlook for Exchange 2013?

    How can I create an alias e-mail address in Hosted Exchange?

    How can I upload my e-mail history to the Hosted Exchange account using Outlook ost/pst files?

    What are the standard ports for IMAP?

    Can I create a 'catchall' mailbox for Exchange 2013?

    How can I set up autodiscover to work with an externally hosted domain?

    What can I do if the autodiscovery does not work?

    What is autodiscovery?

    What is the difference between MAPI, POP And IMAP?

    How can I test the autodiscovery settings?

    Email Folders missing on Android - Sync with MS Exchange Server

    What is the maximum allowed number of devices to connect to Hosted Exchange account?

    Can I remotely wipe my mobile phone using Outlook Web Access (OWA)?

    Does LuxCloud offer mailbox migration services?

    I am getting email messages with Synchronization Logs. How can I solve this?

    How do I provision Hosted Exchange 2013?

    What are the sending limits for Exchange 2013?

    How to configure Exchange mailbox on Outlook Client via IMAP?

    How can I use the Exchange (2010) SMTP for sending mail?

    Displaying 1 - 20 of 2212
    Continue Reading
  • What is the maximum allowed number of recipients in Open-Xchange (Qmail)?

    12 Jan 2015
    admin
    1990
    0

    What is the maximum allowed number of recipients in Open-Xchange (Qmail)?

    The maximum allowed number of recipients for Qmail is 25.
    This means that any email sent via Qmail will allow a combined total of 25 recepients (To: CC: BCC) per e-mail sent.
    Please note that we also have in place a throttling policy that is as follows:
    Max Throttling per Minute = 25
    Max Throttling per Hour = 500
    Max Throttling per Day = 1000
    These limitations cannot be changed, to prevent the risk of detection of spamming and being blacklisted.

    Search the FAQs

    Use the form below to search the FAQs


    Displaying 1 - 20 of 2212

    How do I setup Outlook for Exchange 2013?

    How can I create an alias e-mail address in Hosted Exchange?

    How can I upload my e-mail history to the Hosted Exchange account using Outlook ost/pst files?

    What are the standard ports for IMAP?

    Can I create a 'catchall' mailbox for Exchange 2013?

    How can I set up autodiscover to work with an externally hosted domain?

    What can I do if the autodiscovery does not work?

    What is autodiscovery?

    What is the difference between MAPI, POP And IMAP?

    How can I test the autodiscovery settings?

    Email Folders missing on Android - Sync with MS Exchange Server

    What is the maximum allowed number of devices to connect to Hosted Exchange account?

    Can I remotely wipe my mobile phone using Outlook Web Access (OWA)?

    Does LuxCloud offer mailbox migration services?

    I am getting email messages with Synchronization Logs. How can I solve this?

    How do I provision Hosted Exchange 2013?

    What are the sending limits for Exchange 2013?

    How to configure Exchange mailbox on Outlook Client via IMAP?

    How can I use the Exchange (2010) SMTP for sending mail?

    Displaying 1 - 20 of 2212
    Continue Reading
  • Where can I embed ECWID?

    12 Jan 2015
    admin
    869
    0

    Where can I embed ECWID?

    Ecwid can be integrated into any site, blog, or social page. Or in several places at the same time: Ecwid is a wonderful solution to open various selling channels for your business.

    Facebook, Joomla, WordPress.org, Wix, etc – these are most popular platforms or site-builders who offer in-built plugins for Ecwid. You will find setup instruction for many site platforms in our help center.
    If you have a custom web site, you can embed Ecwid there as well. It is possible to add Ecwid to any site that allows adding/embedding HTML/JavaScript code.

    Search the FAQs

    Use the form below to search the FAQs

    in

    What is the meaning of “Credit Hold” and “Administrative Hold” with reference to Customer accounts?

    Can I move a subscription from one account to another?

    What's a content management system (CMS)?

    Where can I check if my service is down?

    What can I do when sometimes Outlook is not sending emails but keep them stuck in Outbox?

    What can I do if we can't send any mails because our domain are blacklisted?

    Where can I check correct SPF record and other DNS records when domain is hosted with LuxCloud? 

    We disabled MailArchiving but emails are being transferred again and it is still accessible by webmail. What am I doing wrong?

    If I sign up as a partner starting with Self-service program, can I upgrade to a Full-service program later?

    Is it possible for a yearly subscription to change the billing date to a period from January till December?

    Continue Reading
  • What’s a content management system (CMS)?

    12 Jan 2015
    admin
    788
    0

    What's a content management system (CMS)?

    A content management system is software that keeps track of every piece of content on your Web site, much like your local public library keeps track of books and stores them. Content can be simple text, photos, music, video, documents, or just about anything you can think of. A major advantage of using a CMS is that it requires almost no technical skill or knowledge to manage. The CMS manages all your content, so you don't have too.

    Search the FAQs

    Use the form below to search the FAQs

    in

    What is the meaning of “Credit Hold” and “Administrative Hold” with reference to Customer accounts?

    Can I move a subscription from one account to another?

    What's a content management system (CMS)?

    Where can I check if my service is down?

    What can I do when sometimes Outlook is not sending emails but keep them stuck in Outbox?

    What can I do if we can't send any mails because our domain are blacklisted?

    Where can I check correct SPF record and other DNS records when domain is hosted with LuxCloud? 

    We disabled MailArchiving but emails are being transferred again and it is still accessible by webmail. What am I doing wrong?

    If I sign up as a partner starting with Self-service program, can I upgrade to a Full-service program later?

    Is it possible for a yearly subscription to change the billing date to a period from January till December?

    Continue Reading
  • What are some real world examples of what Joomla! can do?

    12 Jan 2015
    admin
    1134
    0

    What are some real world examples of what Joomla! can do?

    Joomla is used all over the world to power Web sites of all shapes and sizes. For example:

    • Corporate Web sites or portals
    • Corporate intranets and extranets
    • Online magazines, newspapers, and publications
    • E-commerce and online reservations
    • Government applications
    • Small business Web sites
    • Non-profit and organizational Web sites
    • Community-based portals
    • School and church Web sites
    • Personal or family homepages

    Search the FAQs

    Use the form below to search the FAQs


    What are some real world examples of what Joomla! can do?

    How can I be sure there will be Joomla! support in the future?

    My customer's Joomla website is hacked/compromised/used for sending email, what do I do?

    Continue Reading
  • How can I be sure there will be Joomla! support in the future?

    12 Jan 2015
    admin
    4015
    0

    How can I be sure there will be Joomla! support in the future?

    Joomla is the most popular open source CMS currently available as evidenced by a vibrant and growing community of friendly users and talented developers. Joomla's roots go back to 2000 and, with over 600,000 community users and contributors, the future looks bright for the award-winning Joomla Project.

    Search the FAQs

    Use the form below to search the FAQs


    What are some real world examples of what Joomla! can do?

    How can I be sure there will be Joomla! support in the future?

    My customer's Joomla website is hacked/compromised/used for sending email, what do I do?

    Continue Reading
  • How to access the CakeMail knowledgebase?

    12 Jan 2015
    Marije
    731
    0

    How to access the CakeMail knowledgebase?

    Some useful documentation regarding administration of your account can be found in the CakeMail knowledgebase:
    https://app.cakemail.com/help

    Search the FAQs

    Use the form below to search the FAQs


    How to access the CakeMail knowledgebase?

    What is your product offer to send out newsletters and marketing campaigns to all my customers?

    When I subscribe Gateway4Cloud I have free CakeMail. Can I have more information about this service?

    Continue Reading