Microsoft Dynamics CRM 2016

A powerful suite of CRM apps to drive value for your customers and employees

The new Microsoft Dynamics CRM lets you choose the right combination of cloud apps that work seamlessly together to solve business problems and drive value. From Sales and Marketing to Operations and Field Service, the intelligent apps work together to meet the needs of your business.

Dynamics CRM improves your productivity with purpose-built intelligent and adaptable apps for optimized customer relationships and business decision-making.

Choose from three Dynamics CRM plans to find the right fit for your needs.

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Dynamics CRM Key features

Multiple business products in one

Pick and choose to combine the apps that your team needs most, whether for Operations, Sales, Customer Service, Field Service, or Project Service Automation.

Affordable and flexible pricing options

Pay per use for full use of all apps or one app, or choose light use of all apps, for the right price/product match.

Seamless app integration

Dynamics CRM integrates with all of the familiar Microsoft Office 365 apps used by your team everyday.

Harness in-built intelligence

Use big data for better decision-making, with built-in Microsoft Power BI, Cortana Intelligence and Azure Machine Learning.

Anywhere access

Access your business data from anywhere with mobile apps for Android and iOS.

Do even more with add-ons

Connect your CRM with the other marketing and sales platforms you use for even better customer insight and sales efficiency.

Microsoft Dynamics CRM 2016

Microsoft Dynamics CRM 2016 offers three plans listed below.

Microsoft Dynamics CRM
Basic
€ 21.95,-

  •  
  • View Announcements
  • Manage Saved Views
  • Use Relationships between Records
  • Create personal views
  • Search
  • Use a Queue Item
  • Export data to Microsoft Excel
  • Perform Mail Merge
  • Start Diolog
  • Run as an ON-demand process
  • Runa an automated workflow
  • Read Articles
  • Notes
  • Activity Management
  • Yammer Collaboration
  • Post Activity feeds
  • Follow activity feeds
  • Shared Calender
  • Write Custom entity records
  • Read Custom application Data
  • Microsoft Dynamics CRM Mobile Express
  • Microsoft Dynamics CRM for iPad & Windows 8
  • Microsoft Dynamics CRM for Outlook
  • Microsoft Dynamics CRM Web application
  • Manage user reports, user charts, and user dashboards
  • Run Reports
  • Create, update, and customize Reports
  • Create and update announcements
  • Read Dynamics CRM application Data
  • User Dashboards
  • User Charts
  • User interface integration for Microsoft Dynamics CRM
  • Convert an activity to a case
  • Case Management
  • SLAs
  • Add or remove a customer Relationship for a contact
  • Associate an opportunity with a contact
  • Qualify and convert a lead to a contact
  • Contacts
  • Lead scoring, routing, assignment
  • Lead Capture
  • Add or remove a customer Relationship for an account
  • Associate an opportunity with an Account
  • Qualify and convert a lead to a Account
  • Accounts

Microsoft Dynamics CRM
Essential
€ 10.95,-

  •  
  • View Announcements
  • Manage Saved Views
  • Use Relationships between Records
  • Create personal views
  • Search
  • Use a Queue Item
  • Export data to Microsoft Excel
  • Perform Mail Merge
  • Start Diolog
  • Run as an ON-demand process
  • Runa an automated workflow
  • Read Articles
  • Notes
  • Activity Management
  • Yammer Collaboration
  • Post Activity feeds
  • Follow activity feeds
  • Shared Calender
  • Write Custom entity records
  • Read Custom application Data
  • Microsoft Dynamics CRM Mobile Express
  • Microsoft Dynamics CRM for iPad & Windows 8
  • Microsoft Dynamics CRM for Outlook
  • Microsoft Dynamics CRM Web application

Microsoft Dynamics CRM
Professional
€ 54.95,-

  •  
  • View Announcements
  • Manage Saved Views
  • Use Relationships between Records
  • Create personal views
  • Search
  • Use a Queue Item
  • Export data to Microsoft Excel
  • Perform Mail Merge
  • Start Diolog
  • Run as an ON-demand process
  • Runa an automated workflow
  • Read Articles
  • Notes
  • Activity Management
  • Yammer Collaboration
  • Post Activity feeds
  • Follow activity feeds
  • Shared Calender
  • Write Custom entity records
  • Read Custom application Data
  • Microsoft Dynamics CRM Mobile Express
  • Microsoft Dynamics CRM for iPad & Windows 8
  • Microsoft Dynamics CRM for Outlook
  • Microsoft Dynamics CRM Web application
  • Manage user reports, user charts, and user dashboards
  • Run Reports
  • Create, update, and customize Reports
  • Create and update announcements
  • Read Dynamics CRM application Data
  • User Dashboards
  • User Charts
  • User interface integration for Microsoft Dynamics CRM
  • Convert an activity to a case
  • Case Management
  • SLAs
  • Add or remove a customer Relationship for a contact
  • Associate an opportunity with a contact
  • Qualify and convert a lead to a contact
  • Contacts
  • Lead scoring, routing, assignment
  • Lead Capture
  • Add or remove a customer Relationship for an account
  • Associate an opportunity with an Account
  • Qualify and convert a lead to a Account
  • Accounts
  • Import Data in Bulk
  • Configure Auditing
  • Configure duplicate-detection rules
  • Define relationships between entities
  • Define and Configure Queues
  • Define and Configure Dialogs
  • Define and Configure Workflows
  • System Reports, System Charts, and System Dashboards
  • Customize forms and views
  • Create Microsoft Dynamics CRM forms, entities and Fields
  • Administer CRM
  • Article Templates
  • Create and Publish Articles
  • Goal Management
  • Contract Templates
  • Contract Management
  • Configure SLA Policies
  • Price Lists
  • Quick Campaigns
  • Marketing Campaigns
  • Facility/Equipment Management
  • Define and configure business units
  • Define and configure teams
  • Define and configure services, resources and work hours

Additional information

Is there an integration with Outlook?

Which type of license do I need?